I was awaiting the news of a clutch hatching, but unfortunately I received an apology email, the clutch never hatched. I was asked to contact them to inform them of what I wanted to address the unfortunate situation. Joey called me personally to discuss my options for getting a different tegu or refund. I was extremely happy with the overall outcome. The service, compassion, and understanding was phenomenal. I would recommend Rose City Reptile to anyone, good business, great people.
